Legal Process & Data Requests

We do not voluntarily share your records. We disclose user data only when compelled by a valid legal order, and only to the extent required. We are not a records-keeping or surveillance service, and we are not built to make your data easy for anyone else to reach.

A valid request is a legally binding order from a court or government authority with jurisdiction — for example, a subpoena, court order, or warrant. Routine inquiries, demand letters, or requests from another person (including a co-parent) are not valid legal process, and we do not turn over data in response to them.

When we receive something that appears to be valid legal process, we review it, confirm it is directed at the right account and the right data, and object or narrow it where we can. We disclose only the specific data the order requires — never your whole account as a blanket matter of course.

When we are legally permitted to do so, we will tell you that a legal request was received, so you have the chance to challenge it through your own counsel. If a gag order or other legal restriction prevents notice, we hold the notice until we are allowed to give it.

This page is a disclosure of our practice, not a promise about the outcome of any legal matter. If compliance with a valid order is required, we will comply with the law. We cannot guarantee that any record will or will not be produced, and we do not give legal advice about responding to a legal request. If you receive or anticipate one, talk to a licensed attorney.

In a narrow emergency — a credible, imminent threat to a child’s safety or serious physical harm — we may disclose the minimum information needed to the appropriate authority without waiting for a court order. This is reserved for genuine emergencies and is not used for routine disputes.